Privacy Policy

We collect the following types of information when you use the 1800 platform: Personal Information: • Mobile phone number (required for account creation and OTP verification) • Full name, email address, and profile picture (provided during profile setup) • Location data (city, state, and GPS coordinates when you grant permission) • Postal address or area (when posting ads) Ad-Related Information: • Ad title, description, price, category, condition, and images you upload • Communication history between buyers and sellers through our chat system Device & Technical Information: • Device type, operating system, app version, and browser type • IP address and approximate location derived from IP • FCM (Firebase Cloud Messaging) token for push notifications • Session data, cookies, and usage analytics Transaction Information: • Boost package purchases, payment history, and subscription details • Favorite listings and recently viewed ads

We use the collected information for the following purposes: • Account Management: Creating and managing your account, verifying your identity via OTP • Platform Services: Displaying your ads to potential buyers, facilitating chat between users, sending notifications about your ads • Personalization: Showing relevant ads based on your location and browsing history, providing smart search recommendations • Communication: Sending OTPs, ad status updates, chat notifications, and important platform announcements • Safety & Security: Detecting and preventing fraud, spam, and abuse; verifying user identities; enforcing our Terms of Service • Analytics & Improvement: Understanding how users interact with the Platform to improve features and user experience • Legal Compliance: Fulfilling legal obligations, responding to lawful requests from authorities

We do not sell your personal data. We may share your information in the following circumstances: With Other Users: • Your name, location, and contact details are visible on your ad listings • Chat messages are shared between conversation participants • Your profile information (name, member since date, rating) is visible to other users With Service Providers: • Cloud hosting providers (AWS) for data storage and processing • Firebase (Google) for push notifications and analytics • Payment gateway providers for processing boost purchases • SMS service providers for OTP delivery For Legal Reasons: • When required by law, court order, or government request • To protect the rights, property, or safety of 1800, our users, or the public • To enforce our Terms of Service and investigate potential violations

• Your data is stored on secure servers hosted on Amazon Web Services (AWS) in India • We use industry-standard encryption (SSL/TLS) for data transmission • Passwords and sensitive data are hashed and never stored in plain text • Access to user data is restricted to authorized personnel only • We conduct regular security audits and vulnerability assessments • Despite our best efforts, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data

• Active accounts: We retain your data for as long as your account is active • Deleted accounts: Personal data is deleted within 90 days of account deletion, except where retention is required by law • Ad data: Expired or deleted ads are removed from public view immediately but may be retained in backups for up to 6 months • Chat messages: Retained for the duration of the chat and deleted when both users delete the conversation • Transaction records: Retained for 7 years as required by Indian financial regulations • Analytics data: Aggregated and anonymized data may be retained indefinitely

Under applicable Indian data protection laws, you have the following rights: • Access: Request a copy of the personal data we hold about you • Correction: Update or correct inaccurate personal information through your profile settings • Deletion: Request deletion of your account and associated personal data • Portability: Request your data in a machine-readable format • Withdraw Consent: Revoke consent for data processing at any time (this may limit your ability to use certain features) • Opt-out: Unsubscribe from promotional notifications through app settings To exercise these rights, contact us at privacy@1800.in

The 1800 platform is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@1800.in

Our Platform may contain links to third-party websites, services, or advertisements. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access through our Platform. This includes but is not limited to: • WhatsApp (for buyer-seller communication) • Payment gateway providers • Social media platforms • External advertiser websites

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes: • We will notify you through the app or via email • The "Last Updated" date at the top of this page will be revised • Continued use of the Platform after changes constitutes acceptance of the updated policy We encourage you to review this Privacy Policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: • Privacy Officer: privacy@1800.in • General Support: support@1800.in • Website: https://1800.in • Address: Hyderabad, Telangana, India For grievances related to data protection, you may also contact the appropriate data protection authority in India.